Here’s how failing TfL can restore confidence in our graffiti-riddled Tube Opinion Sky-high pay and bonuses, PR gaffes, and a failure to tackle graffiti and fare dodging suggest that TfL is losing touch with its customers, writes James Ford Last week was bad news week for Transport for London (TfL). Poor old Andy Lord, the beleaguered transport commissioner, started the week by explicitly denying that a lengthy [...]
