HomeServe accelerates performance amid Covid-19 headwinds

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Home repair firm Homeserve said that its revenue climbed 15 per cent last year, largely due to an exceptional performance in its North American division.

Home repairs giant HomeServe has accelerated its performance despite Covid-19 headwinds.

In the year ended 31 March, overall customer satisfaction and global policy retention went up in line with expectations, from 83 per cent last year to 84.

In North America, despite the pandemic’s impact, policy retention remained high, at 85 per cent, while partner households grew to 73 million.

In the UK customer numbers were in line with expectations, while the Spanish market reported an increase in job volumes.

HomeServe’s Home Experts – the online platform which matches consumers with trades – was profitable for the first full year, while marketplace Checkatrade reported 47,000 paying trade with the average revenue per trade going up to £1,200 – 27.8 per cent up on last year.