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Thursday 12 September 2019 2:32 pm  |  Updated:  Thursday 12 September 2019 3:08 pm

Facebook Messenger down: users complain as tech issues hit platform

By: Anna Menin

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This illustration picture taken on July 24, 2019 in Paris shows the logo of the instant messaging application of Facebook called Messenger on the screen of a tablet. (Photo by Martin BUREAU / AFP) (Photo credit should read MARTIN BUREAU/AFP/Getty Images)

Facebook’s Messenger appears to be experiencing significant problems in the UK, with users complaining of being unable to send or load messages.

Read more: Shares in Angry Birds maker Rovio crash as it lowers outlook

Outage website Downdetector has recieved at least 900 reports of the messaging app not working.

The site shows a spike in reports of Messenger not working from at 2pm, with a map of the outage showing reports of problems appeared to mostly be coming from the UK and Europe.

https://twitter.com/PerryJuDo4ever/status/1172132574027833345

There were also reports of outages from the east coast of the US, as well as parts of Asia.

The vast majority (70 per cent) of problems reported by users on Downdetector were with logging on, while 29 per cent were about problems logging into the messaging app.

@facebook what’s going on with messenger? doesn’t maintain its connection 🤦🏼‍♂️#facebook #messenger #wtf

— Johnny (@PandaTheExplora) September 12, 2019

Problems with the app experienced by City PM include repeated attempts to connect to servers without success, and failure to send and receive messages.

A map of the outage shows that most problems were reported in the UK and Europe. Image credit: Downdetector

Users took to Twitter to complain about problems using Messenger, with one asking Facebook about problems with the platform, saying it “doesn’t maintain its connection”.

Is someone else having problems with their Facebook Messenger? I just updated it to the newer version and then it keeps on connecting and reconnecting. Ugh! @messenger

— Archie 💚 (@archieology_) September 12, 2019

Another user tweeted that their Messenger app “keeps reconnecting”, adding “I’ve deleted and reinstalled, restarted my phone… anyone else having the issue?”

Read more: France plans to block Facebook libra in Europe

City PM has contacted Facebook for comment.

Read more

Lloyds Bank and Halifax customers hit with app outage

Lloyds is plotting to beef up its wealth offering.

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