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C&W reveals 60m AXA deal
Cable and Wireless Worldwide yesterday announced a six-year, £60m telephony transformation contract to take on the management of the entire AXA UK telephony estate. The estate, which spans 30 sites around the UK, encompasses 3,000 telephone agents and 12,000 users in total. Cable and Wireless said the deal would enable AXA to deliver an improved, consistent and seamless customer experience while reducing operational costs.